01432 263 917 - 07786 781 42101432 263 917 - 07786 781 421

Maritime Models 39 Chequers Close, Grandstand Road, Hereford, Herefordshire, HR4 9HY, UK.

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About Us This website is owned and operated by Maritime Models who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the details below.

Our Contact Details:
Maritime Models
39, Chequers Close
Grandstand Road
Hereford
Herefordshire
HR4 9HY
Country: United Kingdom
Email: info@maritime-models.co.uk
Phone: 01432 263 917 (International +44 1432 263917)
Mobile: 07786 781 421
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

For orders placed and paid for on-line you will be directed to PayPal or WorldPay website where payments can be made by Paypal, JCB, Maestro, Visa Credit, Visa Debit, Mastercard Credit, Mastercard Credit, Visa Electron. Payments can also be made by Cheque when using the payment by post option. Please note payment must be received before the goods are dispatched.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send an invoice with the goods. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Commissions/Restoration Work
Due to the complexity of this type of work we are unable to provide a price online, please contact us to discuss your requirements.
Shipping And Handling We ship to all countries in the EU, The Channel Islands, America, Canada, Australia and New Zealand. We will normally send your order to you in within 3-5 business days stock level permitting.

Small items upto 2kg are sent via Royal Mail.

Large items (kits etc) up to 30 kg are sent via Parcel Force or alternative carrier subject to cost.

Please note that kits are sometimes dispatched direct from the manufacturer.
Delivery Schedule We will normally send your order to you in within 3-5 business days stock level permitting.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We endeavour to dispatch all orders within 3 -5 days, stock levels permitting. Despite our best efforts, from time to time some items do temporarily run out of stock. If your order contains an item(s) that are out of stock, we will, at our discretion, wait until all items are in stock before processing your order or send the in stock items to you with the out of stock items to follow at a later date - you will not be charged extra P&P for this.

You will receive a confirmation e mail for your order and we will not contact you again unless there is a problem with your order.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security When the order is placed at our website, you will be directed to the PayPal website.

We do not receive or store any of your card details on our web-site. When you place an order you will be directed to PayPal or RBS worldpay who process the payments on our behalf.

PayPal is the most preferred way to pay online in the UK because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.

Why pay with PayPal?

•It's safer: Shop at thousands of websites without sharing your financial details
•It's faster: With no need to type in your card details, you can check out in a few clicks
•It's easier: All you need is an email address and password to pay online
It takes minutes to open a PayPal account and it's free.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please use the following details:

Maritime Models
39, Chequers Close
Grandstand Road
Hereford
Herefordshire
HR4 9HY
Country: United Kingdom
Email: info@maritime-models.co.uk
Phone: 01432 263 917 (International +44 1432 263917)
Mobile: 07786 781 421

Opening Times:
9am - 5pm Monday - Friday
9am - 12 noon Saturday

Mail order only. As we do not have retail premises, we cannot accept callers at this address. Appointments can be made for customers interested in restoration and commission project.

If you are emailing about an order or have a specific enquiry then it is very helpful to us if you include your name, telephone number and postcode and an order number if you have one. Please note for general enquiries we aim to respond to your email within 2 to 3 working days.
Privacy Policy Maritime Models do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We will not contact you for marketing purposes or pass your details on to a third party for such purposes. Your details are only stored with us for the time required by HMRC for tax purposes.

Cookies
A recent change in EU regulations requires that consent must be obtained before using any cookie that is not 'strictly necessary' for the functioning of the site.

SellerDeck products currently use the following types of cookie:
1. Specifically excluded from the scope of the regulations:
ACTINIC_CART. Records the session file of the shopping cart.

2. Consent is obtained before use provided agreement to the Terms and Conditions is enforced in the checkout (the default setting), and the Terms and Conditions retain the default cookie statement:
ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function - stores contact information to avoid the need for re-entering for subsequent orders.

3. Necessary for the correct functioning of the associated elements of the site:
ACTINIC_REFERRER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the 'Back' link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the 'Recently Viewed Products' list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.

None of these four stores personal data. The first two expire on closing the browser. Expiry period of the second two is set in Web | Configure Expiry Periods.

Third Party Requests
Cookie Name: Google Analytics
Name: _utma, _utmb, _utmc, _utmz
Purpose: These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

How to block/delete cookies
All modern browsers should allow you to block and delete cookies. Blocking or deleting cookies may result in limited or impaired usage of many websites.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


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